If members have questions about their health or symptoms, HPSM has a no-cost Nurse Advice Line open 24 hours a day, 7 days a week. HPSM members can call 1-833-846-8773 with medical questions for themselves or their child.
Registered nurses are ready to answer members’ questions about symptoms, such as:
- How soon to see a healthcare provider
- What to do if symptoms get worse
- What they can do at home to start feeling better
For emergencies, members should always call 911. HPSM’s Nurse Advice Line cannot prescribe medicines or refills.
For questions about covered services or what they can do using HPSM’s Member Portal, direct members to contact one of HPSM’s Customer Support teams:
- Medi-Cal, HealthWorx and ACE members should call Member Services
- CareAdvantage members should call the CareAdvantage Unit